Refund policy
- 15-Day Window: You have 15 days from your original purchase date to request a return.
- 21-Day Postmark: Your return package must be postmarked and shipped back to us within 21 days of your original purchase date.
- Item Condition: To be eligible for a return, items must be unworn, unwashed, undamaged, unaltered, and have all original tags securely attached.
- Instant Shopping Sprees: Once we receive and inspect your return to ensure it meets our guidelines, we will issue your refund in the form of Store Credit to use at Curvylatinaboutique.com.
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Shipping Fees: Please note that original shipping fees are non-refundable.
- Shapewear & Intimates: All fajas, body shapers, waist trainers, and intimate items.
- Sale Items: All clearance and promotional sale items.
To start a return, you can contact us at curvyylatinaa@gmail.com. Please note that returns will need to be sent to the following address:
17970 W Ashley DR, Goodyear, AZ 85338
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at curvyylatinaa@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at curvyylatinaa@gmail.com